What are Message Flows?

A series of messages or actions tied together into a flow which allows merchants or creators to create automated experiences triggered by Subscriber Sign Up Methods like, QR-Codes, Textwords, and Online Forms. They can also be triggered from Inbound TextWords, adding/removing tags, Calendar dates, Subscriber attributes & activities.

You can also manually send Message flows in the Send > Message Flow Section.

Message Flow Setup Guide

1. Navigate to Automations
   •  Message Flows
2. Create a new Message Flow:
   • Name the automation flow.
3. Add Actions.
4. Click "Add an Action" to see available action

Start Triggers

Add a start trigger to your message flow. You can have multiple start triggers for a single message flow and this tells the software what action is needed to kickoff the Automation.

Overview of Actions

• Send a Text Message: Sends a simple text message.
• Send a Contact Card: Adds a contact card to a text message.
• Data Capture by Text: Captures information like name, email, or custom fields via text.
• Send an Email: Sends a lightweight email with plain text or simple formatting.
• Send a Notification Email: Notifies the merchant when a certain point in the automation is reached.
• Delays: Adds delays between steps to create drip sequences.
• Add/Remove Tags: Tags contacts based on their interactions.
• Add Coupons/Credits: Issues coupons or adds credits to customer profiles.

_Filtering

Define conditions for actions to fire (e.g., send a coupon only if the user came from a specific source or is not a customer)

• Interactive Surveys: Use Custom Field Surveys to capture user responses and data.
• Sync with MailChimp: Sync captured emails with MailChimp lists for more robust email campaigns.

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