Your Guide to the Message Center

The Message Center is designed to help you manage customer communications efficiently. It features two main folders: Chats and All Messages. Here's a clear and straightforward guide to using it.

‍

All Messages Folder

This folder captures all inbound messages from your customers.

Contents:

• All Inbound Messages: Every message your customers send.
• Automated Responses: Messages the system understands and handles automatically, such as order confirmations or common queries.
• Excludes Outbound Messages: This keeps the folder focused and uncluttered.

Chats Folder

This folder highlights messages that need your attention because the system doesn’t understand them.

Contents:

• Unclear Messages: Questions or comments that the system can't process automatically, such as detailed inquiries or ambiguous requests.
• Non-Text Messages: Emojis, reactions, or any non-standard text inputs.

Notification System

• Get notified via email when a new message arrives in the Chats folder. The email includes a direct link to the specific message.
• Receive notifications on the mobile app, enabling you to respond quickly from anywhere.

‍